Term and Condition : Car Rental (Japan)
Everything You Need to Know about Car Rental
Comprehensive, promising that all essential information is covered.
- The rental duration is valid for 12 hours with maximum use until 23:59 per day.
- If the customer does not use up the full 12 hours of rental duration, then the remaining time cannot be rolled over to the next day or cannot be refunded.
- Overtime fees will be charged if the rental duration is more than 12 hours or after 23:59 on each rental day, with the following conditions:
i. Overtime up to 6 hours: hourly overtime charges will apply
ii. Overtime above 6 hours and up to 12 hours: one day’s rental fee will be charged
iii. Overtime above 12 hours and up to 18 hours: one day’s rental fee will be charged plus hourly overtime fee - Additional fees may apply if the pick-up or drop-off location is different from the address provided at the time of ordering.
- Customers must notify Tibersa directly if there is a change in the rental area or pick-up/drop-off address. All changes to the rental area or pick-up/drop-off address will be charged by Tibersa in accordance with the provisions of the Tibersa price list.
- Tibersa is not responsible for any additional costs resulting from customer changes
- Cancellations 3×24 hours before arrival will be charged 100% of the total rental price
- The rental duration is 8/10 hours per day with a maximum rental duration of up to 23:00 per day
- Usage beyond the usage time limit on the same day will be subject to an overtime fee of JPY6000/hour
- Cancellations submitted more than 24 hours before pick up time will not be subject to a cancellation fee;
Cancellations submitted less than 24 hours before pick up time will be subject to a cancellation fee of 100% of the total rental fee paid. - Cancellation does not apply to cars labeled “non-refundable”.
- Any changes or additional requests including but not limited to changes in location, special requests for baby chairs, etc., may be charged according to the additional price provisions that have been determined. If additional requests do not include the additional options that have been specified, Tibersa has the right to determine the appropriate price.
- Tibersa reserves the right to accept or reject additional requests according to Tibersa’s capabilities.
- All special requests are subject to availability at the rental location. If Tibersa cannot fulfill a customer’s special request (for example: a car with an odd number of plates is out of stock), the customer can request a refund as long as the request is made more than 24 hours before the pick-up time.
- If the ordered vehicle is not available, it will be replaced with a vehicle of equivalent or better class/type.
- Tibersa reserves the right to refuse customers who act outside of normal limits
- Tibersa reserves the right to refuse orders if the vehicle is used to transport goods.
- Renters may not bring pets in the car.
- Customers are responsible for costs beyond basic services, including but not limited to petrol costs, tolls, parking, overtime, driver accommodation if staying overnight outside the city, entrance tickets to tourist attractions and driver meal costs of IDR 60,000 per day of rental.
- The driver’s fuel and food consumption limits are under normal traffic conditions. If congestion occurs during use, the maximum kilometer limit for use can be reduced according to road conditions and use.
- Tibersa reserves the right to refuse customers if the number of passengers exceeds the previously reserved seating capacity.
- Excess number of passengers and/or baggage will be subject to additional fees.